Helpful FAQ


  1. What products does BERTONNI offer?
    We offer therapeutic, non-chemical wellness tools like the Posture Corrector, Muscle Stimulator (EMS), and the Cervical Support Pillow, designed to improve posture, reduce pain, and support recovery.

  2. Do you ship internationally?
    No, we currently only ship within the United States. We do not offer international shipping at this time.

  3. How long does shipping take?
    Our standard shipping time is 5–10 business days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

  4. How can I track my order?
    Once your order ships, you’ll get a tracking link via email. You can also use the “Track Your Order” page on our website at any time.

  5. What is your return policy?
    We offer a 30-day return window for unused or gently used items in their original packaging. Contact us first to start a return.

  6. Can I wear the Posture Corrector all day?
    No, we recommend wearing it 30 to 60 minutes per day to train your posture gradually without causing muscle dependency.

  7. Is the EMS device safe to use?
    Yes! The device is FDA-compliant and built for everyday use. Always follow the instructions in the manual for optimal safety.

  8. Can the EMS be used on different body parts?
    Yes, it can be used on your abs, arms, and legs to promote muscle activation and recovery.

  9. Is the Cervical Pillow good for all sleeping positions?
    Yes! Its ergonomic memory foam design adapts to back, side, or stomach sleepers, providing optimal neck and spine alignment.

  10. My item arrived damaged. What do I do?
    We’re sorry to hear that! Contact us within 48 hours of delivery with photos of the damage and we’ll make it right.