Helpful FAQ

1. What products does BERTONNI offer?
We specialize in premium humidifiers, portable air coolers, stylish desk gadgets, and other comfort-enhancing solutions—perfect for your home or workspace.

2. How long does shipping take?
Our standard shipping time is 7–15 business days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

3. Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times vary depending on the destination.

4. How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also use the “Track Your Order” page on our website.

5. What is your return policy?
We offer a 14-day return window for unused items in original packaging. Please contact us first to initiate a return.

6. My item arrived damaged. What do I do?
We’re sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage, and we’ll make it right.